Shipping Policy

SAME DAY SHIPPING GUARANTEE 

Same day shipping items are all in house items located on the “curbside pickup” section of the website.

Orders placed before 2pm will ship the same day. After the cut off time orders will ship the next business day.  This shipping guarantee is only on business days. Orders placed after 2pm on Friday will ship the following business day, which is Saturday 

As soon as your payment clears we will begin processing your order.   Depending on your order, processing can take 1 - 3 business days. Processing times may vary due to your payment choice. Please note that business days do not include Saturday, Sunday or holidays

I am a one woman army, I do my best to ship at the earliest leg of the shipping window. Shipping delays due to order volume  will be communicated to the customer in a prompt manner. 

Once your order processes, we will send your tracking information to your email address. Depending on the carrier and your location domestic shipping can take up 3 -5days. Please note this is an estimate! We try to get your order shipped as soon as your payment clears. We are a small business, please allow us the time frame before an order inquiry. 

ADDRESS ERRORS

When inputting your address PLEASE  make sure to put your apartment or unit number if you live in a residential building. Missing information can substantially delay your order 

SEVEN KOUTURE is not responsible for any items that become lost due to USPS. We work closely with our local office, in the event that your item is lost in transit, contact us immediately so that we can locate and resolve the issue

RETURN TO SENDER

If you place and order and fail to accept from the shipping carrier and it is sent back to us, you will be issued a store credit minus the restocking fee ($5.00). Its your responsibility to get your package in a timely matter